![]() This can be a time-consuming process for your sales team. By using the right settings, your sales team gets notified to pick up these WhatsApp Business messages right away.Įvery lead that comes in has to be qualified. It’s a great way to start a WhatsApp Business conversation with prospects and collect leads. These are ads that redirect people that click it to a WhatsApp chat with your business. If you’re active in digital marketing, you’re probably aware of click-to-WhatsApp ads. How marketing and sales teams use WhatsApp Business with multiple agents Send customer satisfaction surveys after WhatsApp Business conversations are closed. This way, messages will never be answered more than once. When you have a small team and a relatively low number of incoming WhatsApp messages, you and your team can manually assign messages to each other. Light user (can only assign conversations, but can not answer them)Īssigning conversations to yourself or colleagues.User (can only answer messages that have been assigned to them).Supervisor (can manage conversations, view conversation history of contacts). ![]() Account admin (can invite colleagues, check the statistics, manage conversations).You can choose between four different types: When adding a user, you can give them specific rights, also called ‘staff permissions’. Adding a new user, for instance, is done in minutes. Setting up Trengo to manage WhatsApp Business with multiple users is easy and fast. In the meantime, Trengo’s team will help you get through WhatsApp’s approval process. You’ll be ready to start using WhatsApp Business with your team in ten minutes. Connect your WhatsApp Business number to Trengo.In order to use it, you’ll need a customer service platform such as Trengo. The WhatsApp Business API doesn’t come with its own interface. How to use WhatsApp Business with multiple agents via the API This can also be done in the ‘Linked devices’ section. Now that you’ve joined the program, you can link other devices to your phone. First, go to your WhatsApp Business app. ![]() This process is easy and takes only a few minutes. If you want to use the WhatsApp Business app with multiple devices or users, you’ll need to join the beta program. □ Book a demo with one of our WhatsApp experts to learn how your team can start using the WhatsApp Business API today How to use WhatsApp Business with multiple users via the app After that, you can only respond by sending templated messages. If a customer contacts you, your business has 24 hours to respond. The WhatsApp API has a messaging window of 24 hours.
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